On the back of your neck. The hands wrap around the base of your neck, the thumbs press into the backs of your shoulders, and the straps go over your shoulders, under your arms and clip together behind your back.

1. Place it. Place it on the back of your neck, with the hands wrapped around the base of your neck and the thumbs pressed into the backs of your shoulders.
2. Strap in. Bring the straps over your shoulders and under your arms, and clip them together behind your back. Pull the straps to tighten.
3. Switch on and relax. Hold the power button to switch it on, then choose your speed and heat. Sit back and relax.

There are 3 massage speeds. Start on the first speed with low heat, then tap the power button to try the others. If your skin is sensitive, wear a thin top.

10 minutes, then it switches itself off. Hold the power button for 3 seconds to start another session.

With the USB-C cable in the box (5V). The light flashes red when the battery is low, stays red while it charges, and turns white when it's full.

Yes. The fingers are food-grade silicone. If your skin is sensitive, wear a thin top.

No. It runs on a brushless, quiet motor, so you can use it while you read, work or watch TV.

The massager with its strap, and a charging cable.

• Made for adults with everyday neck and shoulder tension.
• Use it sitting or reclining, never while asleep or driving.
• If you're pregnant or have a medical condition or implanted device, check with your doctor first.

Orders are processed within 1-3 business days (not weekends or holidays).

Orders are processed within 1-3 business days, and US delivery typically takes 5-10 business days after that, with tracking. Delivery times are estimates, not guaranteed dates.

Standard shipping is free on every US order.

We currently ship to the United States only.

Your tracking link is in your shipping confirmation email. See our Track your order page for help.

If your order hasn't shipped yet, email hello@puralife.co and we'll cancel it and refund you in full.

You have 60 days from delivery to try it. If it's not for you, email hello@puralife.co with your order number and we'll refund the product price in full. We'll send you the return address; you pay return shipping unless it arrived faulty or damaged, or we sent the wrong item. See our returns page.

Sorry about that. Email hello@puralife.co within 60 days of delivery with a photo and your order number, and we'll replace it or refund you at no cost.

Pura Life is a small brand that sells simple things for feeling better at home. Read more on our About page.

Email us at hello@puralife.co, or use the form on our Contact page.