Track your order
Your tracking link is in your shipping confirmation email. Can't find it? Email hello@puralife.co with your order number and we'll send it to you.
Tracking questions
My tracking hasn't updated
My tracking hasn't updated
Parcels can go a few days between scans while they're in transit. If you're worried, email hello@puralife.co with your order number and we'll check with the carrier.
It says delivered but I don't have it
It says delivered but I don't have it
Check with neighbours and your building's mailroom, then contact us with your order number and we'll help.
How long does delivery take?
How long does delivery take?
Orders are processed within 1-3 business days, and US delivery typically takes 5-10 business days after that, with tracking. Delivery times are estimates, not guaranteed dates.